Graphic Codelab ("Graphic Codelab," "we," "us," or "our") is a digital marketing and creative agency based in Greater Sudbury, Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit graphiccodelab.com (the "Site") or engage us for web design, branding, social media management, product photography, drone footage, AI automation, or any other service we offer (collectively, the "Services").

By using the Site or our Services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use the Site or share personal information with us.

1. Information We Collect

We collect information in the following ways:

Information you provide directly — name, email address, phone number, company name, and project details submitted through our contact form, quote requests, or email correspondence.
Payment and billing information — when you become a client, we may collect billing details necessary to process invoices (processed through third-party payment providers; we do not store full credit card numbers).
Automatically collected information — IP address, browser type, device type, pages visited, and referral source, collected via cookies and analytics tools when you browse the Site.
Project content — logos, photos, copy, brand assets, and other materials you share with us so we can deliver the contracted Services.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide quotes for our Services;
Deliver, manage, and improve the web design, branding, social media, photography, drone footage, and automation work we are contracted to perform;
Send invoices, project updates, and administrative communications;
Send marketing communications, where you have opted in, which you may unsubscribe from at any time;
Analyze Site traffic and usage to improve content, performance, and user experience;
Comply with legal obligations and protect the rights and safety of Graphic Codelab and our clients.

3. Cookies & Analytics

The Site uses cookies and similar technologies (such as Google Analytics) to understand how visitors interact with our pages. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though some features of the Site may not function properly without them.

4. How We Share Your Information

We do not sell or rent your personal information. We may share information with:

Service providers — hosting providers, email platforms, payment processors, and analytics tools that help us operate the Site and deliver our Services, under confidentiality obligations;
Subcontractors and collaborators — freelance designers, developers, or photographers who may assist on a project, bound by the same confidentiality expectations we hold ourselves to;
Legal authorities — where required by law, court order, or to protect our legal rights.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including ongoing client relationships, legal, accounting, or reporting requirements. Project files and client assets are generally retained for the duration of our working relationship and a reasonable period afterward, after which they may be archived or deleted upon request.

6. Your Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Request access to the personal information we hold about you;
Request correction of inaccurate or incomplete information;
Withdraw consent to the use of your information, subject to legal or contractual restrictions;
Request deletion of your personal information, where it is no longer needed for the purposes it was collected.

To exercise any of these rights, contact us at sales@graphiccodelab.com.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International Visitors

Graphic Codelab serves clients across Canada, the United States, and Latin America. If you access the Site from outside Canada, your information may be transferred to, stored, and processed in Canada or other jurisdictions where our service providers operate, which may have different data protection laws than your country of residence.

9. Children's Privacy

The Site and our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-Party Links

The Site may contain links to third-party websites, including social media platforms and client websites we've built. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when this policy was last revised. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Graphic Codelab
Greater Sudbury, Ontario, Canada
sales@graphiccodelab.com